Shipping & Returns Policy

🚚 Shipping & Returns

Shipping

At Dripara Coffee, all orders are prepared fresh and shipped with care. We currently ship to U.S. addresses only.

Shipping Costs
- Coffee and tea ship FREE on every order.
- Merchandise ships FREE on orders of $35 or more. For merchandise orders under $35, shipping is calculated at checkout.

Coffee & Tea
- Coffee is roasted fresh to order, and tea is packed to order.
- Typically ships within 2–3 business days.
- Most orders arrive within 5–7 business days of shipping.

Merchandise (mugs, apparel, accessories, etc.)
- Produced individually when you order.
- Usually ships within 3–5 business days, with delivery in 5–10 business days depending on location.
- May ship separately from your coffee.

👉 If you order both coffee and merchandise, don't worry. They may arrive in separate packages, but everything is on the way, and you'll get tracking for each one.

Returns & Refunds

Coffee & Tea
- Because coffee and tea are perishable, we cannot accept returns once a bag or tin is opened.
- If your order arrives damaged, incorrect, or defective, contact us within 7 days of delivery. We'll send a replacement or issue a refund to your original payment method.

Merchandise
- Each item is custom-made when you order, so we cannot accept returns for size, color, or preference.
- If your item arrives damaged, misprinted, or defective, contact us within 7 days of delivery with photos, and we'll send a replacement at no cost, or a refund if a replacement isn't possible.

💛 No Cost to You
For damaged, incorrect, or defective items, there's never a cost to you. In most cases, a photo is all we need, and you won't have to send anything back. If we do need the item returned, we'll provide a prepaid return label.

Refunds
Approved refunds go back to your original payment method. Please allow 5–10 business days for them to appear, depending on your bank.

Not Returnable
- Gift cards
- Opened coffee or tea
- Merchandise without proof of damage or defect

Customer Support

Questions about your order? Email us at sales@kelotenterprisesllc.com or use our contact page. We aim to respond within 1–2 business days.

For full details, see our Shipping Policy, Return & Refund Policy, and Terms of Service, linked in the footer of every page.